Orders
How do I place an order?
You can place an order by browsing our product catalog, adding items to your cart, and proceeding to checkout. You will receive a confirmation email once your order is submitted.
Can I change or cancel my order?
If your order has not been shipped yet, please contact us immediately. Once shipped, changes may not be possible. See more in our Terms & Conditions.
Shipping & Delivery
Where do you deliver?
We currently deliver to Cairo, Giza, Alexandria, and other major cities in Egypt. For full details, visit our Shipping & Delivery page.
How long does delivery take?
- Cairo & Giza: 1-3 business days
- Other cities: 3-5 business days
How much does shipping cost?
Shipping fees are calculated based on location and weight. You will see the exact fee at checkout.
Payments
What payment methods are accepted?
We accept Cash on Delivery and secure online card payments. Learn more on our Payments & Security page.
Is my payment information secure?
Yes. Online payments are handled through a certified secure payment gateway. We do not store your card information. See more under our Privacy Policy.
Returns & Refunds
Can I return a product?
We accept returns on eligible unused and unopened products under the conditions explained in our Return & Refund Policy.
How will I receive my refund?
Refunds are issued to the original payment method where possible. Cash refunds may take up to 14 business days depending on your bank or courier process.
Accounts & Support
Do I need an account to place an order?
No, but creating an account allows you to track your orders and manage your preferences. Your data is handled securely as explained in our Privacy Policy.
How can I contact support?
You can reach our support team Sunday to Thursday, 9:00 AM – 5:00 PM Cairo time.
We’re here to support
Just let us know your issue and get full support right away.