Return and Refund Policy
We want you to be completely satisfied with your purchase from ConsuCorner. If you are not satisfied, we offer a straightforward return and refund process compliant with Egyptian Consumer Protection laws.
Return Window: You have 14 days from the date of delivery to request a return for a full refund or exchange .
Product Conditions for Returns:
To be eligible for a return, medical supplies and equipment must be unused, sealed in their original packaging, and in the same condition that you received them. For hygiene and safety reasons, opened surgical instruments or sterilized consumables cannot be returned unless defective.
How to Initiate a Return:
Please email us at info@consucorner.com or contact us via WhatsApp at [015 55458555] with your order number and reason for return. We will process your request within 2 business days and provide a return authorization.
Return Shipping Fees:
-If the item is defective or we made an error: ConsuCorner will cover 100% of the return shipping costs.
-If you changed your mind or ordered the wrong item: The customer is responsible for the return shipping fee of [120 L.E].
Inspect your order upon delivery
You must inspect the shipping box and outer packaging in the presence of the courier before signing for delivery.
If the package appears damaged, opened, unsealed, incorrect, or missing quantities, refuse the shipment and ask the courier to return it. Then immediately contact our support team with your order number and photos.
We cannot honor refund requests once the package is signed as received in good condition.
Refund process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 7 business days and applied to your original method of payment (Visa, Mastercard, or Bank Transfer). Cash on Delivery orders will be refunded via InstaPay or bank transfer.
Please note that shipping charges and payment processing fees are non-refundable.
Payment disputes and chargebacks
We encourage you to contact our support team before initiating any dispute or chargeback with your bank. We are committed to resolving all issues quickly and fairly.
Customer responsibility
Customers are expected to review all product descriptions and specifications before placing an order and ensure the item is appropriate for its intended medical or clinical use.
Opened or used items cannot be returned, even if unused after opening, due to hygiene regulations.
Shipping delays
ConsuCorner is not responsible for shipping delays caused by courier services. However, our team is available to assist in resolving delivery issues.
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Just let us know your issue and get full support right away.