Delivery Coverage
ConsuCorner currently delivers to Cairo, Giza, Alexandria, and most major cities across Egypt. We are actively working to extend our delivery network to reach all governorates.
If you are unsure whether your area is covered, please check with our support team via our Contact & Support page before placing your order.
Shipping & Delivery Policy
Processing Time: All B2B and retail orders are processed within 1 to 2 business days. Orders are not shipped or delivered on Fridays or national public holidays.
Shipping Rates & Delivery Estimates:
- Cairo & Giza: Delivery within 2-3 business days. Shipping cost: [120 EGP].
- Alexandria & Delta: Delivery within 3-4 business days. Shipping cost: [120 EGP].
- Upper Egypt & Remote Areas: Delivery within 4-5 business days. Shipping cost: [120 EGP].
Order Tracking: Once your order ships, you will receive a confirmation email and WhatsApp message containing your tracking number.
Shipping Fees
Shipping charges are automatically calculated during checkout based on your delivery location and the total weight or volume of your order. You will see the exact shipping cost before confirming your purchase.
We strive to keep our delivery rates affordable and transparent. Occasional free shipping offers and promotions may apply – stay connected via our newsletter and social channels.
Courier Partners
All shipments are handled by trusted third-party courier partners. Orders are packed securely to preserve the safety and hygiene of medical supplies during transit.
Inspection Upon Delivery
We strongly advise all customers to inspect their order at the time of delivery, while the courier is present.
- If the shipment appears damaged, opened, or incorrect, refuse the package.
- Ask the courier to return it.
- Email us immediately with your order number and photos of the issue.
Please note: We are unable to process claims for damage or item discrepancies once the package has been accepted and signed for as received in good condition.
Address Modifications
If your order was placed within the last few hours and has not yet been shipped, we may be able to update the delivery address. We recommend submitting address change requests within 2 hours of placing your order for the best chance of successful modification.
Once the shipment is processed, changes may no longer be possible.
Unexpected Delays
Although we aim to ensure timely deliveries, occasional delays may occur due to courier issues, weather disruptions, public holidays, or incorrect address details.
If your order has not arrived within the expected delivery window, please contact our support team. We will follow up with the courier on your behalf to investigate and resolve the issue.
We’re here to support
Just let us know your issue and get full support right away.